Elevating CRM for Higher Retention & Growth.

CRM is more than just a tool—it’s the heartbeat of customer loyalty. With the right mix of strategy, data, and creativity, I help brands boost conversion, strengthen retention, fuel growth, and turn every interaction into an opportunity.

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Turn CRM into your growth engine

  • CRM audit dashboard showing customer retention metrics, active users and performance analytics

    CRM Audit

    Not sure where to start? Get a deep analysis of your CRM with strategic and operational recommendations—a clear, no-guesswork roadmap to maximise efficiency and lift retention.

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  • People sitting at a conference table in a meeting room with a laptop, notebooks, and a smartphone on the table.

    CRM Strategy

    Ready to scale? I design tailored CRM strategies that transform your customer management into a true growth engine—driving retention, conversion, and lasting loyalty.

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  • Business team celebrating improved customer retention results and reduced churn through CRM strategy

    CRM Retention

    Think of me as your CRM partner—leveraging customer insights to design targeted, automated campaigns that reduce churn, drive repeat purchases, and maximise lifetime value.

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  • Person holding a smartphone and sitting in front of a tablet on a table, with a blue water bottle next to them. The tablet displays a webpage about email marketing. There are brochures and papers related to AcuraLine on the table.

    Omni-Channel CRM Campaigns

    Get expertly crafted campaigns for email, SMS, in-app messaging, WhatsApp, and web push. Drive conversions and boost customer retention by engaging your customers with personalised communications on the platforms they use most.

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CRM consultant discussing customer retention strategy with a client during a free strategy session

Schedule Your Free Strategy Session

Ready to unlock the full potential of your CRM? Schedule a consultation to discuss your specific challenges and build a roadmap for growth.

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Get to know me

Hi, I’m Simon — a CRM and digital marketing expert with 12+ years’ experience helping brands boost retention, conversion, and long-term growth through data-driven strategies.

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Contact Me

Get in touch with a CRM consultant — reach out via the contact form to book your free strategy session